Privacy Policy for Mirror Image Detailing
Last updated: November 18, 2025
Mirror Image Detailing (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our business, including our website, booking system, messaging platforms, and in‑person services.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Name
- Phone number
- Email address
- Home or service address
- Vehicle information (make, model, year)
1.2 Payment Information
- Billing details
- Partial payment information (processed securely through third‑party payment processors)
1.3 Automatically Collected Data
When you visit our website or booking pages, we may automatically collect:
- IP address
- Browser information
- Device information
- Cookies (for analytics and functionality)
1.4 Communication Data
- Messages sent through our website, Google Business Profile, Facebook/Instagram, SMS, or other platforms.
2. How We Use Your Information
We use your information to:
- Schedule and confirm appointments
- Provide detailing services
- Communicate about quotes, reminders, and follow‑ups
- Improve our website and customer experience
- Process payments
- Maintain business records
- Respond to customer support inquiries
3. How We Share Your Information
We do not sell your personal information.
We may share information with:
- Service providers (e.g., payment processors, scheduling software, marketing tools)
- Legal authorities only when required by law
- Third‑party communication platforms you contact us through (Google, Meta, etc.)
All vendors we work with follow their own privacy and data protection policies.
4. Data Storage and Security
We take reasonable steps to protect your information through:
- Encrypted platforms for scheduling and payment processing
- Secure storage of customer information
- Restricted internal access
While we follow industry best practices, no online or offline method is 100% secure.
5. Your Rights and Choices
You have the right to:
- Request a copy of your stored information
- Update or correct your information
- Request deletion of your information (unless required for legal or business purposes)
- Opt out of marketing or automated messages at any time
To make a request, contact us using the information below.
6. Cookies and Tracking
We may use cookies or tracking tools to:
- Improve website functionality
- Analyze website traffic
- Assist in marketing/retargeting campaigns
You can disable cookies in your browser settings.
7. Third‑Party Links
Our website or social media pages may contain links to third‑party websites. We are not responsible for their content, policies, or practices.
8. Children’s Privacy
Our services are not directed to individuals under 13, and we do not knowingly collect data from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date.
10. Contact Us
If you have questions about this Privacy Policy or want to make a data request, contact us:
Mirror Image Detailing
Somerset, MA
Phone: 774-406-5952
Email: madden@mirrorimgdetailing.com